Contact us – Craftvita

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Q1: What type of home decor products do you sell?

We offer a wide range of products including wall art, decorative showpieces, clocks, lamps, planters, vases, cushions, rugs, and furniture accessories. Each product comes with detailed information about size, material, and finish.

Q2: How do I place an order?

Select your desired product → Click "Add to Cart" → Proceed to checkout → Enter shipping details → Make payment → Receive order confirmation via email/SMS.

Q3: What if I receive a damaged or wrong item?

We’re sorry! Please share an unboxing video or photo within 24 hours of delivery for quick resolution. We’ll replace or refund the item immediately.

Q4: Can I cancel or change my order?

Yes, you can cancel or modify your order within 12 hours of placing it. After that, it may already be in dispatch.

Q5: What if the product color looks different from images?

Colors may slightly vary due to lighting and screen differences. We ensure images are as accurate as possible and dimensions are clearly mentioned.